Excellent reminder that in the end any type of improvement in a company or a it's…

Excellent reminder that in the end any type of improvement in a company or a it's products need to answer a critical question: is this better for the customers?

Embedded Link

Efficiency: The second essential of a customer centric business | UX Magazine
Efficiency: The second essential of a customer centric business. By Different & Erietta Sapounakis / August 4th 2011. It's Melbourne, Victoria 1998. The state government continues its drive to…