Public reminder: when something is public, a copy of what you posted (multiple copies actually) remains somewhere. So you can't just delete a customer's comment and pretend it never existed. If his cares enough (like +Thomas Hawk here), the situation will be made even worse for you. Think again Walmart… 

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Thomas Hawk Digital Connection » Blog Archive » Hey Walmart, My Wife Was Mugged in Front of Your Oakland Store Today, Thanks for Censoring My Facebook Comment
That is just rubbish! They (Walmart) should be ashamed about their inaction and flies in the face of everything that their ethical standards have in place for that company. You should at least receive…

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